Join our team

Type: Full-Time, Temporary (12 months; Possibility of extension)

Location: Grimsby, ON

Start Date: February 2020

Reporting to the Donor Relations Manager, the Donor Relations Associate (Full-Time, Temporary) will play a primary role in the ministry’s telephone strategy as part of our Donor Cultivation framework. Working on site at Bible League Canada’s Grimsby office, the incumbent will contact identified donors for the purpose of engaging and cultivating their relationship with Bible League Canada. In pursuit of service excellence, the incumbent will ensure that every person contacted feels appreciated and that their support is valued and is producing results. The incumbent should be comfortable working in a fast paced environment and interacting with donors effectively and diplomatically.

Key Responsibilities:

1. Thank You Calls:
   • Thank all donors by phone for gifts received.
2. Current Donor Caseload Calls:
   • Understanding all current donor events, appeals and outreach activities and leveraging these opportunities when speaking with donors.
   • Thank donors for gifts received.
   • Making quarterly touchpoints within the goals agreed upon with your team leader.
   • Being active in developing and considering new and creative means of relationship building for the purpose of increased ministry.
   • Presenting opportunities and asking donors to partner at a higher level and/or more frequently.
   • Inputting all activities with donors into database.
3. Campaign Calls:
   • Connect with donors through various call campaigns as needed.
     • Match Opportunities
     • Day of Prayer
     • Monthly Donor requests/Upgrades
4. Support:
   • Provide primary back up support for team members as needed. Additional administrative responsibilities may be added in consultation with and at the discretion of your supervisor.

Experience:

• Minimum 2 years’ experience and a proven track record in donor cultivation, service and/or sales.
• Telecommunication experience is a definite asset.
• Experience in a not-for-profit organization would be an asset but not essential.

Education:

• Education should include at least some College level courses appropriate to the position.
• Sales and relational customer service training are a definite asset.

Qualifications:

• Excellent communication skills, both written and oral.
• The ability to elicit information through skilled questioning/interviewing (training and scripts will be provided).
• Ability to spend extended periods communicating via telephone.
• Ability to adapt your approach to communication with donors to match the conversation’s tone, direction and purpose.
• Able to multi-task, prioritize, meet deadlines in a timely and efficient manner and work well in a busy environment.
• Exceptional attention to detail, with the ability to see the "big picture".
• Advanced organizational and time management skills.

Interpersonal Skills and Personal Attributes:

• Knowledge of and a passion for BLC and its work.
• Strongly committed to confidentiality.
• Excellent service and interpersonal skills.
• A self-starter with the ability to work independently.
• Ability to network, team-build and relate interpersonally
• Very reliable, with the ability to take the initiative, problem-solve and implement solutions.
• Flexible and adaptable to changing conditions, work assignments and teammates.

Technical Skills:

• Intermediate Microsoft Office skills in Excel, Outlook, Word, and internet research.
• Comfortable with technological change.

Required Commitment:

• Follower of Jesus Christ who wholeheartedly subscribes to Bible League Canada’s faith and lifestyle policy documents.
• A love for Bible-based ministry.
• Cultural, economic and environmental sensitivity.

To Apply:

Submit your cover letter and resume to Tanya Garvie, Donor Relations Manager at tgarvie@bibleleague.ca.

Accommodations in the selection process are available, upon request, for applicants with a disability, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Bible League Canada thanks all applicants; however, only candidates selected for further consideration will be contacted.

Type: Casual, Temporary, On Call

Location: Grimsby, ON

Start Date: Immediately

Bible League Canada is a Christian charitable organization providing Scripture placement and church planter training worldwide. Our goal is to see all peoples, everywhere, transformed by the living Word of God. Through our various ministry programs led by local champions, we continue to see evidence of God's transforming power in amazing ways.

Reporting to the Donor Relations Manager, the Customer Care Associate will provide support in three areas: Reception, Resource Sales Order Desk and Administrative support. The incumbent should be comfortable working in a fast-paced environment and interacting with ministry partners, suppliers, other teams and donors effectively and diplomatically.

Key Responsibilities:

Front Desk/Reception Duties:

• Greeting people in person, by telephone, and by email and providing prompt assistance.
• Answering questions regarding BLC ministry.
• Receiving donations by telephone.
• Ensuring all necessary phone and email greetings are set up as needed (absence alerts, phone system automation, holiday greetings, etc.)
• Maintaining 100% coverage of the front desk.

Resource Sales Order Desk:

• Process Customer Orders - Receiving resource orders by telephone, mail, website or email and process accordingly.
• Order Processing - Creating invoices in the data management system, tracking payments, processing online orders.
• Coordinate order fulfillment - execute with accuracy and efficiency the process involved with submitting orders to shipping facility.
• Maintaining a detailed knowledge of product information for resources available for purchase on the BLC webstore; working with Resource Development Manager to respond to customer product inquiries.

Administrative Support Duties:

• As time allows, complete general administrative tasks assigned by Donor Relations Manager, e.g. data entry, targeted mailings, research, other duties as required, etc.

Experience:

• 1-2 years experience in an Reception or Order Desk environment.
• Experience in a not-for-profit organization would be an asset but not essential.

Education:

• Education should include at least some College level courses appropriate to the position.
• Sales and relational customer service training are a definite asset.

Qualifications:

• Basic MS Office Suite skills, specifically Word, Excel, Outlook.
• Basic Internet research and search engine skills.
• Excellent communication skills, both written and oral.
• Ability to “think on one’s feet” and deal with challenging donor conversations.
• Exceptional attention to detail.
• Advanced organizational and time management skills.
• Ability to spend extended periods communicating via telephone.

Interpersonal Skills and Personal Attributes:

• Knowledge of and a passion for Bible League Canada and its work.
• Excellent service and interpersonal skills.
• Proven ability to work collaboratively with all levels of management and staff, inside and outside the organization.
• A self-starter with the ability to work independently.
• Able to multi-task, prioritize, meet deadlines in a timely and efficient manner and work well in a busy environment.

Required Commitment:

• Follower of Jesus Christ who wholeheartedly subscribes to Bible League Canada’s faith and lifestyle policy documents.
• A love for Bible-based ministry.
• Cultural, economic and environmental sensitivity.
• Absolute commitment to confidentiality.

To Apply:

Submit your application to Tanya Garvie at tgarvie@bibleleague.ca. Bible League Canada thanks all applicants, however, only candidates selected for further consideration will be contacted.