Type: Full Time, Temporary (12 months, possibility of extension)
Location: Office located in Grimsby, Ontario; Hybrid Work
Start Date: Immediately
Responsibilities:
Reporting to the Donor Relations Manager, the Donor Relations Associate (FT Temporary) will play a primary role in the ministry’s telephone strategy as part of our Donor Cultivation framework. This includes contacting identified donors for the purpose of engaging and cultivating their relationship with BLC. In pursuit of service excellence, the incumbent will ensure that every person contacted feels appreciated and that their support is valued and is producing results. The incumbent should be comfortable working in a fast-paced environment and interacting with donors effectively and diplomatically.
Specific responsibilities within the above areas include:
Current Donor Caseload Calls:
- Cultivate a Donor Caseload (minimum 600 donors) through personal touchpoints including, but not limited to, phone calls, e-mail and other written correspondence.
- Develop new and creative means of relationship building for the purpose of increased ministry.
- Input all activities with donors into database.
Thank You Calls:
- Thank all donors by phone for gifts received.
- Provide written correspondence when needed.
New Donor Welcome:
- Connect with and cultivate new donors using an established engagement plan which includes phone calls and other forms of correspondence.
Support
- Provide back up for team members as needed.
*Additional responsibilities may be added in consultation with and at the discretion of your manager.
Education:
- High School diploma required; some College level courses appropriate to the position or equivalent experience is a definite asset.
- Sales and relational customer service training are a definite asset.
Experience:
- 1-2 years of experience and a proven track record in donor cultivation, customer service and/or sales.
- Telecommunication experience is a definite asset.
- Experience in a not-for-profit organization is an asset.
Qualifications:
- Proficient in MS Office (specifically Word, Excel, Outlook).
- Salesforce experience an asset but not essential.
- Proficient in Internet research and search engine skills.
- Excellent communication skills, both written and oral.
- Ability to “think on one’s feet” and deal with challenging conversations.
- Exceptional attention to detail.
- Advanced organizational and time management skills.
- Ability to spend extended periods communicating via telephone.
Interpersonal Skills and Personal Attributes:
- Knowledge of and a passion for Bible League Canada and its work.
- Excellent service and interpersonal skills.
- Proven ability to work collaboratively with all levels of management and staff.
- A self-starter with the ability to work independently.
- Able to multi-task, prioritize, meet deadlines in a timely and efficient manner and work well in a busy environment.
Required Commitment:
- Follower of Jesus Christ who wholeheartedly subscribes to the organization’s faith and lifestyle policy documents.
- A love for Bible-based ministry.
- Cultural, economic and environmental sensitivity.
- Absolute commitment to confidentiality.
To Apply:
Please submit your cover letter and resume or inquiries to Lori-Anne Cunningham at strategicsearchpartners@outlook.com.
Bible League Canada would like to thank those who have applied; however, only short listed candidates will be contacted.
